General terms and conditions

The General Terms and Conditions of Sales contained herein apply without limitation or reserve to all hotel room bookings by clients on the website of the hotel. Before making any booking, the Client must consult, understand and agree to them in order to validate their booking. The General Terms and Conditions of Sales contained herein can be consulted at any time on the website of the hotel.
As these General Terms and Conditions of Sales may be subject to modification over time, the version of them applicable when the Client makes their purchase is the one on the website on the date the booking is made.
The Client’s validation of their booking confirms that they have accepted without limitation or reserve the General Terms and Conditions of Sales.
 

Cancellation conditions

The Client can cancel their booking by clicking the link provided at the bottom of their e-mailed booking confirmation and following the instructions provided onscreen.
If the Client’s booking includes booking fees, please note that these are non-refundable.
The Client is advised to cancel as soon as possible after the cause of the cancellation occurs.

Bookings

Non-cancellable, non-refundable and non-modifiable rates

Bookings with pre-payments cannot be modified and/or cancelled. Any sums paid in advance as a deposit are non-refundable. These restrictions are stated in the sales conditions for the rate in question.

Flexible Rates

These allow for free cancellation of the Client’s booking up to one day before the expected arrival date (before midday CET).
If the Client does not present themselves for check-in or cancels their booking late, the total amount due for the first night of accommodation will be charged.
For each booking, pre-authorisation will be made on the payment card given.
The payment card used when booking online must be the same one presented when the Client checks-in at the hotel.

Rates are stated in euros and include VAT.
Any change to the rate of applicable VAT will be applied automatically to the rates indicated on the date of invoicing. The same applies if there is a modification or addition of any other legal or reglementary tax imposed by the competent authorities.
The ‘tourist tax’ (taxe de séjour) is not included in the rate and must be paid in person at the hotel.
The Client must provide a valid official identity document when requested at check-in.
The hotel does not accept cheques.
All bookings are nominative and cannot be transferred to a third party, whether free or paid, or on a commercial basis.

Arrival time: 3pm onwards

Departure time: no later than midday

Consumer Mediator

Once you have referred the matter to the management of the establishment reservation@hotelsorbonne.com, and in the absence of a satisfactory response or a response within 60 days, you may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on the website http://www.mtv.travel.
The hotel also informs the Customer of the existence of a European Online Dispute Resolution (“ODR”) platform which he can use. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/
 

Opposition list for cold calling

You can also subscribe free of charge to the bloctel system http://www.bloctel.gouv.fr/
 

Right of withdrawal

The conditions of use are governed by French law. Except in the case of mandatory legal provisions to the contrary, any dispute concerning the content or use of the site shall fall within the exclusive jurisdiction of the French courts.
 

Applicable law and competent jurisdiction

The conditions of use are governed by French law. Except in the case of mandatory legal provisions to the contrary, any dispute concerning the content or use of the site shall fall within the exclusive jurisdiction of the French courts.